PRIVACY POLICY

Basic Policy

Mitsuuroko Group Holdings Co., Ltd. (Location: 3-1-1 Kyobashi, Chuo-ku, Tokyo, Representative Director: Kohei Tajima) and our consolidated subsidiaries (Mitsuuroko Group Company) deeply acknowledges the importance of privacy in respect to our customers’ personal information. When handling personal information for our operations, all officers and employees comply with relevant laws and regulations as well as the internal rules that the Group has established. We thereby ensure that we respect our customers, meet their expectations, and build trust.

In addition, we pay special consideration when handling the personal information of children and seek to obtain their parents’ consent in the process.

Privacy Policy

Mitsuuroko Group Holdings Co., Ltd. and each Mitsuuroko Group company handle the personal information of customers as outlined below.

* For shareholders, please refer to Handling of Shareholders' Personal Information.

1. Purpose of use

Each Mitsuuroko Group company acquires and uses the personal information of customers only for purposes such as publishing it on official websites or reasons which we notify our customers about. Each Mitsuuroko Group company will not acquire or use personal information for purposes other than the above without the consent of the customer.
2. Provision of personal information to third parties

Each Mitsuuroko Group company will not entrust or provide the personal information of customers to third parties, except upon the customers’ consent or when we are legally obligated to so do after a receipt of request from judicial or governmental authorities. Even after customers give their consent, we ensure confidentiality agreements are in place to protect personal information in the event that we disclose, entrust, or provide personal information to third parties, and we do our upmost to protect the personal information of our customers.
3. Shared use of personal information
Regarding the following personal information, each Mitsuuroko Group company may share the information below for the purposes described in “Purpose of use” or for the purposes of use outlined below.
- (1) Basic customer information including name, age, gender, address, phone number, and contract number.
- (2) The details and usage status of services and products provided by each Mitsuuroko Group company to customers, and the status of transactions.
- (3) Results of various surveys conducted by each Mitsuuroko Group company.
- (4) Details of inquiries from customers.
When an overseas subsidiary shares the above information with another overseas subsidiary, we will make sure that the overseas subsidiaries have the compliance standards in place.
The responsibility of managing information for shared use lies with the Head of Legal Department of the Company.
Purposes of Use
- - For contact and respond to customers (including potential business partners) regarding business and transactions
- - For proposals and information regarding products, services, campaigns, events, etc. provided by each Mitsuuroko Group company
- - For surveys, research, and development to improve the quality of products and services provided by each Mitsuuroko Group company
- - For the conducting of surveys about the products and services provided by each Mitsuuroko Group company
- - For implement after-sales follow-up for products and services provided by each Mitsuuroko Group company
- - For proper execution of business management operations as a group, such as understanding and managing various risks
- - For respond to legal obligations and requests (including reporting to domestic and international regulatory authorities, judicial and administrative agencies, and stock exchanges, and responding to the related audits)
4. Implementation of security measures for personal information

Each Mitsuuroko Group company has established internal rules and will take reasonable safety measures to protect the personal information entrusted to us by our customers from loss, destruction, unauthorized leakage to the outside, falsification, and unauthorized access.
In the unlikely event that we become aware of an incident such as a leak of personal information provided by customers, we will immediately take necessary and appropriate measures, including reporting to the Personal Information Protection Commission.
In addition, we may delete the personal information of customers when we judge that the purpose of use has been achieved and it is no longer necessary to keep the personal information.
5. Inquiries from customers regarding personal information

When we receive a request from a customer to disclose, correct, add or delete, suspend the use, etc. of the customer’s own personal information (including records provided by third parties) managed by us, we will confirm the identity of the customer before honoring these requests and taking appropriate actions promptly.
For complaints and consultations regarding the above and our handling of personal information, please contact us below.

Mitsuuroko Group Holdings Co., Ltd.: Tokyo Square Garden, 3-1-1 Kyobashi, Chuo-ku, Tokyo 104-0031, Japan
Legal Department; Telephone Number: +81-3-3275-6300

*For online inquiries, please click "Contact Us" at the top of this page.

Initiatives for Protecting Personal Information

Each Mitsuuroko Group company is conducting the following activities to ensure that the privacy policy is complied with.

1. We conduct educational activities and training for all officers and employees to ensure compliance with laws, regulations, and other standards concerning personal information.
2. We appoint a personal information supervisor who conducts and has responsibility and authority regarding the development and operation of internal rules.
3. We appoint a person in charge of auditing to conduct an audit of our internal efforts regarding protection of personal information.
4. We request the cooperation of our business partners and contractors whenever necessary for the protection of personal information.
5. We improve the privacy policy, internal rules, and the management of personal information protection as necessary in accordance with changes in laws, regulations, and the social environment.
6. We ensure this privacy policy can be accessed at all times by customers via means such as our company website and company brochures.

Date of Revision: April 19, 2022