Basic approach

Mitsuuroko Group has constructed an emergency dispatch system that operates 24 hours a day, 365 days a year to prepare against unexpected trouble, such as gas leaks. We have established a strong security structure to prepare against any situation in order to ensure the safety of customers.
To strengthen resilience and respond to electricity supply constraints and natural disasters that have grown wider in scope and more intense recently, the Group reinforced the supply infrastructure, including self-defense capabilities, and strengthened the link with business operators for quick restoration. The Group is further strengthening structure-building and supply-demand adjustment function to secure stable supply of energy in times of disaster.

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Disaster-resistant LPG

LPG can be carried by filling canisters. It is known as a “distributed energy that can be used independently” and inspected and repaired on an individual basis in times of disaster.
Mitsuuroko Group is strengthening disaster response measures and established a strong system to minimize the impact of disaster on customer lives.

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Earthquake countermeasures

LPG is known as an energy that is resistant to earthquakes. However, the Group promotes the installation and attachment of safety equipment, including microcomputer meters, to prepare against unexpected circumstances. We have established an emergency dispatch system that operates 24 hours a day, 365 days a year through a call center.

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Storm and flood measures

The Group is strengthening the below measures to prevent leakage of LPG containers through storm and floods.

• Install disaster prevention nets to prevent leakage from platforms and secure lashing belts at LPG container filling stations.
• For LPG containers installed in customers’ homes, we check for flood risks using hazard maps and register this as customer information. We secure double canister chains and promote the attachment of tension-type high-pressure hoses as disaster canister leakage prevention.

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Development and application of business continuity plan (BCP)

Mitsuuroko Group has developed a BCP and disaster response manual to prepare against large-scale disasters and the recent spread of COVID-19. The Group regularly confirms the communications system and important facilities, conducts accident response training and dispatch training, and maintains a constant awareness to respond smoothly to emergencies.

• Confirmation of safety and grasping damage status
• Installation of emergency response headquarters in times of disaster
• Disaster manual (action flow)
• Implement business continuation strategy based on the degree of impact on business

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Introduction of safety confirmation system (emergency call system)

Mitsuuroko Group has introduced a safety confirmation system (emergency call system) at all business companies, not just in the Energy Solutions Business and Power & Electricity Business. The Group has constructed a system that can confirm the safety of employees by PC or mobile phone, speedily confirm the safety of employees or their family members, and quickly take action for customer response and business continuity.

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Implement disaster prevention drills

All Group companies conduct disaster prevention drills (group training or safety confirmation drills) at least once a year, remain highly aware of disaster prevention practices, and ensure that they can communicate and take action without issue in times of disaster.

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Disaster prevention measures at power plants

Mitsuuroko Green Energy owns wind power plants, biomass power plants, and solar power plants. Therefore, it has established emergency response standards and prepared a disaster response manual for the objective of forming a response organization that can respond promptly and properly when natural disasters, fires, and explosions occur at power plants.

Under the basic policy, in case of a disaster, all Company employees come together and take efforts to contribute to local communities, preserve company assets, prevent secondary disasters, quickly restore equipment, and prevent reoccurrence of disasters as well as prioritize saving human lives.

In the following cases, the Company shall adopt an extremely strict system, such as establishing an emergency response organization automatically during disasters, regardless of the status of damage. In addition, the chief officer can establish an emergency response organization when deemed necessary to attend to the response.

• An earthquake with an intensity of lower 6 or stronger (on the Japanese scale of 7) hits areas where power plants are located.
• Alarm declaration based on large-scale earthquake countermeasure special mechanism and warning related to Tokai earthquakes issued

Also, the security management office manages the emergency countermeasure headquarters and local countermeasures headquarters to prepare against emergencies. This office regularly holds disaster prevention drills for cases of severe disasters at power plants with headquarters. Specifically, the office holds “alarm training” and “disaster prevention drills” at least once per year, heightens awareness of disaster prevention among employees, and takes efforts for education.

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Opening of Nagano Office (BCP measures)

Mitsuuroko Creative Solutions Co., Ltd. opened the Nagano Office of Mitsuuroko Administration Center in Nagano-shi, Nagano, in July 2022, as an addition to the Mitsuuroko Administration Center in Saitama-shi, Saitama, which is the shared services division of Mitsuuroko Group. While we continue to upgrade our operations and make them efficient by centralizing the operations that have been dispersed throughout the Group companies, through the opening of the Nagano Office, we have established a system that avoids the risk of interruption in our operations due to centralization when struck by disaster, etc., so that operations can continue in the event of an emergency. We have established a system that allows us to shift to pre-determined operations in an emergency by activating the BCP program if it becomes impossible to carry out operations in Saitama-shi, Saitama.