Safety assurance
and
quality control
for
customers
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Basic approach
Energy
Mitsuuroko Group takes efforts to secure safety under a basic policy that there are “no sales without security.”
To prepare for emergency situations, such as gas leaks, the Company has built a 24 hours a day, 365 days a year emergency dispatch system and has established a strong security system to prepare against all situations to ensure customer safety.
As laws and regulations are revised over time, we will constantly transmit and support the newest information on how to strengthen safety systems, heighten awareness of disaster prevention, and advance voluntary safety measures.
Electricity
In each power plant, we are continuing efforts to achieve no accidents and disasters at all sites by implementing and confirming site patrols by safety promoters, crisis detection actions, pointing / calling, compliance of laws and regulations, voluntary safety / security audits, and 5S activities.
Foods
Mitsuuroko Group performs product design from customer perspectives and sufficiently confirms the safety of the products and manufacturing process to deliver safe, secure, and delicious products to customers.
In each Group plant, we take efforts for ongoing improvement of issues extracted and regular internal audits based on proprietary food security audit standards in addition to our daily quality control.
Real estate
In addition to development and leasing of residential homes, office buildings, and commercial facilities, Mitsuuroko Group offers proposals to expand the range of people’s lifestyles and aim for harmony between regions through business.
We pay close attention to not only the quality of buildings, but also the quality of services provided to customers as we take ongoing efforts to improve customer satisfaction.
Wellness
We pursue Customer Delight and have established the 4S (Safety, Smile, Special, and Surprise) as important indicators in the Wellness Business.
- Safety: Safety is prioritized in all things.
- Smile: Facilities where customers and staff naturally smile.
- Special: Giving hospitality to special people.
- Surprise: Small joys one after another can move the hearts of customers and employees alike and create sharing of touching moments.
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Structure for safety assurance and quality control
Energy
The Group positions security as its most important mission as an energy solutions business operator, acknowledges it as an important area where top management should be directly involved, and has established a management structure.
In order to ensure safety, we have given direct authority of the security management department to the President of Mitsuuroko Vessel Co., Ltd., who will issue prompt and clear directives. We are efficiently managing 36 filling stations and 70 stores and have centralized response to customer inquiries and messages at specialized call centers.
Electricity
Regarding supply and demand of electricity, we have constructed a system that enables cooperation with power transmission companies to boost the security of electricity supply. In the power generation business, we have staff working by shifts at plants 24/7 as well as remote monitoring from headquarters. By this, we have constructed a system capable of constant monitoring of power plants as we take efforts to secure the safety of our power generation business.
Foods
The company formed hazard controls (HACCP) teams at each plant in the bottled water business division, completed products were removed by lot, given voluntary inspection for micro-organisms, and shipped if they passed the examination. We are striving for quality maintenance and management, such as implementing regular inspections of water sources and products by external public institutions. In inspections, inspectors with proper training, knowledge, and skills use specialized equipment for chemical analysis, micro-organism analysis, and foreign substance analysis.
The company rigorously selects “ingredients that have a clear distribution path” and implements “safe and secure management of owned kitchens” in the operation of restaurants, in-facility stores, cafeterias, DELICATERIA, voluntary chain stores, a hamburger restaurant chain, fresh bakeries and cafés, and more, all run under the Foods Business. In product development, use external “eyes” to perform “food product examination that pursue safety” and make daily improvement to aim for these HACCP management quality standards.
Real estate
The Company has constructed a structure based on quality control standards in the planning and operation of businesses to deliver “safety and security” to customers.
In terms of planning, the Company prepares an annual plan of laws and regulation inspections and a yearly repair plan and conducts regular checks to ensure these plans are properly implemented. At the same time, in terms of operations, the company not only performs regular equipment inspection and corrective work, does patrol inspections, reports, installs security cameras, and implements regular cleaning through a management company, it also introduces, updates, and eliminates specialized and shared equipment, such as LED lighting, as necessary.
We have formed a system to confirm the status of damage during natural disasters such as earthquakes or flooding through a management company. The Company is striving to prevent damage by implementing water gates and water sealing plates on properties with a relatively high risk of flooding.
Wellness
The Company has constructed a structure that can respond to various situations in order to ensure the safety of customers. During morning meetings, employees learn to use AED and CPR to prepare for emergencies. In addition to training of hot springs facilities, Company employees and tenant store employees gather twice a year and confirm the evacuation path during emergencies.
At Yokohama Tennen Onsen SPA EAS, the Company changes the hot springs water each day, performs bi-annual water quality examinations, and uses mild materials to create an environment where customers feel comfortable to use the facilities with confidence. Also, the Company has implemented “Onsen IoT” that can display the status of crowding on mobile devices or internal displays by counting in real-time the number of users in each location through a stereo camera installed in key areas in the facility (a hot-stone spa, break areas, co-working spaces, etc.).
Because customers can check on the status of crowding in the facility using the specialized app, it is possible to use facilities while avoiding crowds. This is very helpful in preventing the spread of COVID-19.
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Initiatives for safety assurance / quality control
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Energy |
Development of strict internal standards (Mitsuuroko Standards) that go beyond laws and regulations | Based on the frequency of legal inspections (at least once every four years) established in the Act on the Securing of Safety and the Optimization of Transaction of Liquefied Petroleum Gas, Mitsuuroko Group performs advanced management two months before. We strive to ensure safety and not exceed legal deadlines in case of emergency in accordance with customer circumstances. |
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| Thorough expiry management for provided equipment | Mitsuuroko Group performs manufacturer guarantee expiry management on all provided equipment, including adjusters, high / low pressure hoses, alarm devices, etc., in addition to expiry management for gas meters as established in laws. Through this, the Company aims to eliminate equipment malfunction due to deterioration over time. | |
| Measures to eliminate carbon monoxide poisoning accidents |
When using gas equipment that has deteriorated over time and does not have a safety device (incomplete combustion prevention device), there is a risk of carbon monoxide poisoning due to incomplete combustion of the LPG. The Group strives to eliminate carbon monoxide poisoning accidents by regularly spreading awareness of safety and promoting exchange of related equipment for customers who use gas equipment that does not have a safety device. Also, the Group is taking efforts for safety management by promoting installation of operational ventilation alarm devices for commercial kitchens, etc. |
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Foods |
Acquisition of a food safety management standard |
In the bottled water business division, we have acquired JFS-B certification, a food safety management standard, in our Yamanakako Plant, Narusawa Plant, and Gifu Yoro Plant. The Ihara Factory and Okitsu Factory of Shizuoka Mitsuuroko Foods Co., Ltd. which are new additions to the Group, have acquired FSSC (international standard on food safety management system), and both plants manufacture and sell products with the focus on providing safe products to our customers. * JFS certification is a food safety management standard from Japan that is aligned to international standards and centers on the three axes of food safety management system (FSM), hazard controls (HACCP), and good manufacturing practice. It was developed by the Japan Food Safety Management Association (JFSM), which was established under the guidance of the Ministry of Agriculture, Forestry and Fisheries. * The FSSC standard stands for Food Safety System Certification and is a system standard for food safety developed by the Foundation FSSC22000. The standard is approved as one of the food safety certification schemes by the Global Food Safety Initiative (GFSI), a non-profit organization led by the food retail industry. |
| Selection of business partners and initiatives |
In the selection of business partners, the Group makes decisions through proper and fair procedures, based on the JFS-B certification related to food safety, in order to meet stakeholder expectations and contribute to society in terms of the procurement of raw materials, in addition to quality, cost, deadlines. Carl’s Jr. Japan Inc., which operates a hamburger restaurant chain, uses 100% Australian beef in its beef patties as it focuses on high quality materials that are safe and secure. Australia is the top beef exporting nation in the world. It has been proactive in initiatives toward safety of beef products, quality control, and traceability. Beef is produced under the strictest management structure in the world, from ranches to consumers. By selecting only the best suppliers from Australia, it can provide safe and high-quality beef. The Company will continue to develop a relationship of trust so that we can gain the understanding and cooperation of business partners. |
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Real estate |
Measures for customer satisfaction |
In order to provide properties with added value that will satisfy many customers, the Group is proactively introducing features to both new and existing properties, such as Wi-Fi connectivity, car sharing services in the rental apartment grounds, a call center that can respond to tenant requests 24 hours a day, measures to prevent illegal entry of suspicious persons through elevators that only stop on certain floors and have a hands-free system, introduction of energy-saving products, such as air conditioning equipment that limits energy output, and water-saving toilets. The common area has also been renovated and turned into a lounge with a library and theater room for residents’ use. In our commercial facilities, we aim to be more closely connected to the community through sponsorship and participation in local events and publication in local magazines. The Group collects the opinions of tenants and customers by proactively establishing information sharing and communication opportunities with tenants, such as monthly store manager meetings where the representatives of in-facility stores gather. Through this, the Group is taking efforts to create facilities that are easy to use. We introduce various measures to reflect the voices of customers into business activities and are striving to improve customer satisfaction as we proceed with quality improvements from a customer point of view. |
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Wellness |
COVID-19 measures |
At SPA EAS and Hamabowl, we disinfected the facilities and applied anti-bacterial / anti-viral glass coating in January 2021. This glass coating has cleared the SIAA standards (safety of antibacterial processed products) and is highly safe. We also increased the pace of facility sterilization to once every 60 minutes and maximized ventilation. Also, in SPA EAS, we introduced IoT for customers to remain safe and avoid crowded areas by visualizing the crowding in each area. |
- TOP
- SUSTAINABILITY
- Social
- Safety assurance and quality control for customers
